Warranty Information

If the exterior wood doors are prepped, stained, and hung appropiately, then there have been a very few number of cases where there have been defects in the door. We must remember that wood is a natural resource and it does in fact change its shape, size, and color depending on the climate.

If the wood door is not stained correctly and finished in a way which complies with the instructions of A1 Doors Inc, then A1 Doors Inc has the right to not cover the cost of replacing or repairing the door:

a. Natural variations in the colour or texture of the wood are not to be considered as defects.

b. Doors that are improperly hung or do not swing freely are not covered by A1 Doors Inc

c. This warranty does not cover doors with damage caused by others or by any cause beyond the control of A1 Doors Inc, including but not limited to damage caused by misuse, abuse, accident or mishandling or by fire, flood, earthquake, storm, tornado, or other acts of nature; claims for shipping damage or loss by freight lines must be filed with carrier.

d. Panel shrinkage is not considered a defect covered by this warranty.

e. Knotty Alder doors for exterior use not having open voids filled on exterior face.

f. Failure to perform normal home owner maintenance.

g. Attempts other than by A1 Doors Inc to repair the door.

h. During the manufacturing process of stain or select grade fir doors we may expose pitch pockets or resin galls. These areas will be required to be filled with neet wood inlays which are acceptable under Canadian Standards and will not be considered as a defect.

i. All wood carvings are carved individually by hand by the artist and may vary. Therefore slight variations in design will not be considered a defect.